Can I use an external tracking solution?

Using a tracking software to analyze all the happenings on your website is a good first step towards continuous optimization. We have made it possible for you, to track the events surrounding Userlike chats. We chose six events for you to be followed:

  • Webvisitor receives a message
  • Proactive chat offered to Webvisitor
  • Webvisitor sent message
  • Proactive chat session started
  • Chat session has started, and
  • Webvisitor left message

You can as well check how these events connect to your operators. We have prepared these tutorials that guide you through the integration: