Tips for Professional Live Chat Communication
In this webinar we share tips and best practices regarding professional live chat communication.
As a communication channel for websites, live chat brings many advantages compared to phone and email. In many ways live chat is a mix of these 2 channels. This however creates its own challenges.
In this webinar we explain the fundamental differences between live chat, phone and email, and what consequences these differences have for the way you should communicate with your customers via live chat.
We offer general principles and explicit tips that can guide your next chat interactions.