Webvisitors

On the left side of your Chat Panel you'll find an indicator for the number of Webvisitors that are active in a chat session:

As soon as a Webvisitor clicks the Chat Widget on your website, the indicator will add this user to the displayed number.

If you are running your chat in Proactive or Passive Connect Mode, the indicator will show Webvisitors as soon as they send a first message to your operator.