Which personal data does Userlike acquire, save and use?

To ensure a smooth functionality of our software, the following data of end-users can be acquired, saved and used.

  • Chat Transcript
  • email address
  • name
  • location (country, city)
  • browser type
  • operating system
  • number of page impressions
  • number of site visits
  • referrer
  • URL (on which the chat has started)
  • survey before and after the chat
  • chat topic
  • chat status (new, pending, closed)
  • chat rating after the chat
  • chat duration
  • date of the chat
  • links to social profiles (LinkedIn, Facebook, Twitter)
  • profile picture of social network
  • screenshot of the browser tab, in which Userlike is integrated
  • optional data fields, which the business hands over to Userlike

To provide you with the best Userlike experience, we acquire, save and use the following of your data:

  • Company data
    • company
    • language
    • time zone
    • country
    • service hours
    • payment information (e.g. credit card, PayPal,  bank account)
    • analytics data about the chat performance
  • Profile settings of the Operator
    • username
    • first name
    • surname
    • alias name
    • email address
    • language
    • time zone
    • Operator group
    • profile photo
    • Chat Transcripts
    • analytics data about the chat performance