Only one operator receives new chats
We are offering a function that we internally call "Sticky Operator". This means, if one of your users has already been in contact with one of your operators he will be automatically routed to the same person again. In this case, a connection will be established with the same operator that the chat was conducted with earlier, given that this operator is online and has enough free slots. Also, please consider the routing rules.
That could be the reason why only one of your operators is receiving incoming messages. To solve this issue we suggested that you delete your cookies and restart your browser.