What happens if I don't answer a Webvisitor?

You can setup an inactivity rule, which applies in case an Operator does not respond. This feature forwards the customer to a different Operator after a predefined time or sends an inactivity message. This way, you make sure that no chat or lead is lost

Enter the Dashboard and go your Widgetconfiguration by clicking on "Config" > "Widgets". After selecting your Widget, head to "Behavior" and search for "Inactivity":

Of course, you can also define the inactivity text which will be sent to your Webvisitor.