What happens if I don't answer a Webvisitor?
You can setup an inactivity rule, which applies in case an Operator does not respond. This feature forwards the customer to a different Operator after a predefined time or sends an inactivity message. This way, you make sure that no chat or lead is lost.
Enter the Dashboard and go your Widget configuration by clicking on "Config" > "Widgets". After selecting your Widget, head to "Behavior" and search for "Inactivity":
Of course, you can also define the inactivity text which will be sent to your Webvisitor.