Which KPIs does Userlike Analytics offer?

Userlike Analytics is a powerful tool to make sure your business benefits 100 % from implementing Userlike. This way, you are able to keep an eye and on the performance of your chat service. Use our extensive statistical set to monitor your service and work more effectively.

Userlike Analytics KPI include:

  • Number of Chats
  • Total Chat Connections
  • Proactive Chats Offered
  • Proactive Chats
  • Average Chat Duration
  • Outbound Chat Messages
  • Inbound Chat Messages
  • Total Chat Messages
  • First Response Time
  • Response Time
  • Unanswered Chats
  • Satisfaction Rating
  • Chat Panel Availability
  • Average Utilization
  • Peak Utilization
  • Missed Opportunities
  • Chat Topics
  • Offline Message
  • Topics
  • Survey Results
  • Offline Messages
  • Unique Visits
  • Browsers

For more information about Userlike Analytics take a look at our introduction to Analytics.