Can I see a preview of what Webvisitors are typing?
The Live Preview Function gives you the chance to read messages from your Webvisitors before they actually send it out. This way, your Operators can perfectly start preparing the answer by gathering information in advance and simultaneously cut time and costs.
You can enable this feature within your Widget Editor in your Dashboard under Config >Widgets. Select your active Widget and head to Chat >Behavior:
Live Preview will not work when you have enabled 'Don't gather personal data' in the Privacy Mode section.