How does Userlike handle personal data? Where are these stored and how are they secured?

  • All personal chat data is saved and used exclusively in our data center provider's servers in Germany.
  • The Chat Widget's configuration (Chat Button & Chat Window) is delivered through Amazon S3. AWS will process the IP address of the end user. This will be deleted after 24h.
  • All data can be deleted by you at any time. We offer functions (bulk delete) to make the erasure of bigger data sets easier for you. After termination of the contract the customer account can be deleted.
  • All data is encrypted and saved with backups on a daily basis.
  • We also offer a function in order to automatically delete your chat transcripts after a set time range (between 1 and 36 months). This will have no impact on your Analytics reports. 
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