To ensure the functionality of our software, we save a cookie about the application status in the end-user's browser. This cookie is technically essential and will populate data only when the chat is being used. Before that its only function is to offer the chat service. This cookie is on your domain and can't be used by Userlike to track your visitors in any way.
You can adapt the cookie's expiry time. You can find this setting in your widget editor via the tab Chat > Advanced. This tells your contact's browser when to delete Userlike cookies.
The Userlike Messenger creates a cookie:
You will find your Organization ID in your Dashboard under Account > Organizations. Select the organization and you will see the ID at the end of your URL.
In addition to the technical details of the widget status and messenger status, the cookie contains IDs of existing contacts so they can be recognized when visiting again. Below is a complete list of information:
We also use a LocalStorage variable of the same name, it contains the same technical information, and additionally the number of page impressions and page visits.
chakra-ui-color-mode: value either light or dark; depending on color scheme