Which personal data does Userlike acquire, save and use?

To ensure a smooth functionality of our software, the following data of end-users can be acquired, saved and used.

  • Chat Transcripts
  • email address (optional)
  • name (optional)
  • location (country, city) (optional)
  • browser type (optional)
  • operating system (optional)
  • device (optional)
  • number of page impressions (optional)
  • number of site visits (optional)
  • referrer (optional)
  • URL (on which the chat has started) 
  • survey before and after the chat (optional)
  • chat topic (optional)
  • chat status (new, pending, closed)
  • chat rating after the chat (optional)
  • chat duration
  • date of the chat
  • user generated content
  • links to social profiles (LinkedIn, Facebook, Twitter) (optional)
  • profile picture of social network (optional)
  • optional data fields, which the business hands over to Userlike (optional)
  • IP address

To provide you with the best Userlike experience, we acquire, save and use the following of  your data:

  • Company data
    • company
    • language
    • time zone
    • country
    • service hours
    • payment information (e.g. credit card, SEPA)
    • analytics data about the chat performance
  • Profile settings of the Operator
    • username
    • first name
    • surname
    • alias name
    • email address
    • language
    • time zone
    • Operator group
    • profile photo
    • Chat Transcripts
    • analytics data about the chat performance
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