Does Userlike use SSL encryption?
The entire lifecycle of data between you, your end users, and Userlike is encrypted. In addition to a transport encryption, Userlike also applies disk-level encryption.
When the data is being generated by you or the end user and is sent to Userlike's servers, the transport encryption is currently handled via TLS 1.3. When the data is processed by our servers, it is encrypted at disk-level. Userlike makes no distinction as to which data is encrypted (chat transcripts or employee identifiers), as all data is always encrypted. The hard disk encryption ensures that in case a hard disk needs to be replaced, the discarded hard disk cannot be used to read your data.
Userlike also encrypts all automatic backups. The backup process ensures that backups of your data are additionally encrypted. Restoring the backups can only be done by selected employees, since the keys for decryption are only available to a few employees.