How can I avoid gathering personal data about my visitors?

You can restrict the amount of data gathered about your Webvisitors from your Widget Configurator. Under "Chat" > "Config", activate the "Privacy Mode" by checking the box "Don't gather personal data":

Use this option to avoid sending and storing any unrequested personal data of the Webvisitor. This includes IP, User-Agent, Referrer and Page Visits. This doesn't affect the data Webvisitors offer themselves, like their email address or name. Also unaffected is the javascript API you might use to push information from your business layer into Userlike.

If "Privacy Mode" is enabled "Live Preview" and "Identity Lookup" are disabled.

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