Userlike's Best Support Practices
- Useful communication techniques
- Direct sales techniques
- Building customer rapport
- How to use emoticons in business communication
- Our principles of good customer service
- How to prevent the uncanny valley of customer service
- Understanding cultural diversity in customer service
- How to answer, "why are you better than your competition?"
- How to sell ethically
- Chat etiquette
- Common causes of miscommunication & misunderstanding
- The best canned responses for business and support