How can I reply to Offline Messages?
When all of your Operators are offline you can offer an Offline Form to your Webvisitors so they can leave you a message and their contact details.
Activate the Offline Form in your Widget Editor and head to the tab "Chat" >"Behavior". Here you have to choose "Show offline message form":
You can access, view, and forward the Offline Messages in your Userlike Dashboard. Go to "Messages" >"Offline Messages":
To respond to your Webvisitors Offline Messages you need to send them to an email inbox. You have two options to set this up:
- Enable Email Notifications for Offline Messages in your Operator profile. This way they will be send to the Operator's email address.
- Enable one of our Add-ons to forward Offline Messages to your CRM, ticket system, or a designated email address
Email Notifications and Add-ons are not available in our Free Version. Here you can only see the last 5 Offline Messages within your Userlike Dashboard