What do the different icons mean in the Webvisitors overview?

The left sidebar in the Chat Panel shows the number of Webvisitors who are engaged in Live Chat with you:

As soon as a Webvisitor starts a live chat with you the number will be added to the indicated number:

Note

In Passive Connect mode the number will register as soon as your Webvisitor has sent the first message. The left sidebar will also show useful information about the status of your Webvisitor.

Your Webvisitor is typing:

Your Webvisitor is acitve in the Chat Widget:

Your Webvisitor is inactive:

Your Webvisitor has minimized the Chat window:

Your Webvisitor left the webpage or is navigating between several webpages:

Your Webvisitor has left the chat:

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.