What are the filter options?

The following filters are available under "All Conversations":

  • Time
  • Assigned operator
  • Conversation status
  • Topic
  • Rating
  • Feedback (free comments from contacts)
  • Operator group
  • Widget
  • Locale/Language
  • Channel (Was a chat started via the website? WhatsApp? Facebook? etc.) 
  • Chatbot (Was the chatbot involved?)
You can evaluate, for example, how many conversations you had during the day. You can also combine several filters, e.g. to find out which completed conversations from the day before received a good or a bad rating.
For more analysis options, there is Userlike Analytics. With Analytics, you statistically record your chat service and identify critical areas which makes your chat service more efficient.
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