Why is the operator sometimes different in proactive mode than in the actual chat?

In proactive mode, a proactive message will show up after a certain period of time, inviting the contact to chat. In this mode, one operator from all associated operators in the group is displayed alternately.

But as soon as the chat starts and the contact sends their first message, a specific operator is assigned to the contact. This may be a different operator than the one displayed in the preview, since there is no filtering based on availability, but only based on the operator group assigned to the widget.

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