Which KPIs does Userlike Analytics offer?

Userlike Analytics is a powerful tool to make sure your business benefits 100% from implementing Userlike. This way, you are able to keep an eye on the performance of your chat service. Use our extensive statistical set to monitor your service and work more effectively. Userlike Analytics is available from our Corporate Plan on.

Userlike Analytics KPI include:

  • Average conversation duration
  • Average conversation session count
  • Average conversation status duration
  • Average live session duration
  • Browsers
  • Contact messages
  • Contact response time to offline replies from operators
  • Contact response time to offline replies from operators (service times considered)
  • Conversation session state upon start
  • Conversation topics
  • Conversations
  • Countries
  • Ended conversation resumed
  • Feedback count
  • First offline response time
  • First offline response time (service times considered)
  • First response time
  • First response time (service times considered)
  • First response time live conversation sessions
  • First response time live conversation sessions (service times considered)
  • Fist response time live conversations
  • First response time live conversations (service times considered)
  • Goals reached
  • Live session count
  • Messages
  • Missed opportunities
  • Number of unanswered conversations
  • Offline response time
  • Offline response time (service times considered)
  • One sided sessions
  • Operator messages
  • Operator slot utilization
  • Post-conversation survey results
  • Pre-conversation survey results
  • Response time live conversations
  • Response time live conversations (service times considered)
  • Satisfaction rating
  • Total live session duration
  • Triggered inactivity prevention actions
  • Unanswered ended conversations
  • Unanswered live conversations
  • Unique visits

For more information about Userlike Analytics take a look at our introduction to Analytics.

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